Delivery

  • Direct Decking delivers throughout the United Kingdom mainland. 
  • Local deliveries will be delivered free of charge (terms and conditions apply) using a Step on Safety delivery van and our driver will be happy to assist in unloading the boards and placing them where you need them, providing it does not contravene the Health and Safety at Work Act 1974. The map below shows which Postcode areas are covered by our Free Delivery Service.
    Free Delivery Map

  • For deliveries further afield there is a full breakdown of costs by postcode below.
    Delivery Costs
  • Please be aware that the driver is only responsible for getting the goods to your property.  You will need at least two people available to unload (handball) your order from the vehicle. We recommend wearing protective gloves when handling Decking Boards
  • Your order must be placed be placed by 2pm for our Next Day Delivery Service. All delivery prices quoted are including VAT
  • You are welcome to collect your purchase from our site in Brantham, Suffolk if you choose to do so. Just let us know when you’ll be here, and we’ll get it ready for you. Call 0800 6123 998 to make the arrangements. Our opening hours are Mon to Fri 8:30am to 4:30pm
  • If you're ordering only fixings there is a flat delivery charge of £10.50. We can send up to two boards as a parcel delivery for a charge of £25.00.
  • Delivery times apply to items in stock
  • If any items you order are not available, we will use the telephone or email details you have provided to contact you and discuss how you wish to proceed. If we are not able to contact you, we will use our discretion and send you the items that are available and possibly a substitute for the unavailable item(s) or refund you accordingly
  • Deliveries normally occur between 7am and 6pm on working days. Currently the exact timing of a delivery cannot be specified. Working days are classified as Monday to Friday and exclude bank holidays
  • Unless otherwise stated, all deliveries will be made to the kerbside at your property. We are not responsible for any additional lifting or carrying of your goods
  • We do not deliver items to multiple addresses
  • Please leave a daytime telephone number as we may contact you to arrange a convenient delivery date
  • For delivery to Scottish islands, Isles of Scilly, Jersey, Guernsey or BFPO (British Forces Post Office) addresses please call us on 0800 6123 998.