30 Year Warranty

What is covered?
The Seller warranties against manufacturers defects for all products provided by the Seller. This warranty covers a period of 30 years from the date of the invoice relating to such goods for residential settings and 15 years from the date of the invoice relating to such goods for commercial settings

The Seller warrants that the Goods will correspond with any specifications agreed between the Seller and the Purchaser and current user manual at the date the Goods are delivered and be free from manufacturing defects in materials and workmanship.

Should any defect develop during the warranty period due to manufacturing defects then the defective part shall be replaced by the seller at no expense to the customer. Any adjacent work that has been displaced due to any defect, will be made good at the discretion of the seller.

What is not covered?
This warranty does not cover any problem that is caused by conditions or damage not resulting from manufacturing defects in material such as, but not limited to, incorrect installation or unreasonable use.

Claim procedures
The Purchaser will need to make a claim in writing, with photographic evidence as soon as a defect arises. This Warranty is transferrable should the installed product change ownership.  A Warranty certificate is available on request.

Except in the respect of death or personal injury caused by the negligence of the Seller (being negligence defined by Part 1, section 1 of the Unfair Contract Terms Act 1977), the liability of the Seller to the Purchaser, by reason of any representation implied warranty or other term of any duty under common law or under any contract for any consequential loss or damage (whether for loss of profit or otherwise), costs, claims and expenses or for any other loss, damage or injury whatsoever which may arise from the suitability of the Goods, defective material, faulty workmanship or otherwise, shall in no case exceed the invoiced value of the Goods delivered from which the loss or damage arises.

For more information:

0800 6123 998
Factory Lane, Brantham Suffolk, CO11 1NH